Customer Service and Contact Centres
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The quality of customer service plays an important part in any organisation. As an investment, customer service training brings the very highest returns. Customer loyalty can be improved, while internally, management and other staff gain a greater appreciation of organisational values and responsibilities, helping them work as a team to maintain and improve those values.
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The final update for 2011 focuses on new qualifications within the Business Skills sector.
This month's update focuses on resources and training. |
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12 April 2012 From April 6, an Apprenticeship Agreement is required at the start of the Apprenticeship for all new apprentices. |
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QualificationsApprenticeships (NQF) BTEC Apprenticeships (QCF) BTEC specialist and short course qualifications (NQF) BTEC Specialist Qualifications (QCF) | NVQ and competence-based qualifications (QCF) NVQ/SVQ (NQF/SCQF) SVQ |
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