Contact us

ICT Subject Advisor – Gareth Byrne "I’m here to help you with any questions you have about teaching any of our ICT qualifications. I’ve taught ICT in schools as a Head of ICT and also worked in the IT industry. You can email me at TeachingICT@pearson.com or you can call the Subject Advisor Team on 0844 372 2186. To keep in the loop with GCSE ICT, join our GCSE ICT Facebook group, so you can catch up with me and other members of our ICT team, and also network with other teachers offering our course." You can follow Gareth on Twitter by adding @ICTSubAdvisor.

If you’d like to receive ICT Subject Advisor Updates, which will keep you informed of new developments of ICT qualifications or answer any common questions, please send Gareth an email and he’ll include you in his future updates.

You can also ask questions and get help by visiting our ICT Community forum.

Ask the Expert
Our free email service puts you in direct contact with a senior examiner who will help to answer any subject-specific questions concerning the assessment of ICT. This is the right team to speak to with any concerns or questions about our SAMs or our Controlled Assessment Briefs. The examiner will email you within two working days of receiving your question. Find out more about Ask the Expert here, or email TeachingICT@pearson.com.

Dedicated phone support lines
Our customer service team are available to answer any administrative queries you may have. If they can't, they will pass your question to one of our specialists who can. You can call them on 0844 463 2535.

Ask Edexcel
Ask Edexcel is a searchable database of commonly-asked questions relating to all aspects of our qualifications. It includes everything from specification-specific queries through to procedural information about making entries or post-results enquiries. Searching the system is easy and can be done either by keyword, to find specific information, or by qualification or category to view a range of questions and answers on various subjects. If you don't manage to find the information you're looking for, you can use the Ask a Question area to send your question through, and we will respond within 24 hours. Your question may also get added to the Ask Edexcel database to help the next person using the site.